Bangolwin Privacy Policy — Our Commitment to Protecting Your Information

Welcome to the Bangolwin Privacy Policy. This document describes in detail how we collect, process, store, and protect your personal information when you use the Bangolwin platform (website and app).

By creating an account on Bangolwin or using the platform, you are considered to have agreed to this Privacy Policy. We always strive to write this policy in plain, clear language so you can genuinely understand what happens to your information.

Bangolwin collects two types of information — what you provide directly and what is gathered automatically.

• Name & Date of Birth (for age verification)
• Mobile number and email address (for account communications)
• BKash/Nagad number or bank account details (for payments)
• National ID or Passport (for KYC verification, when required)
• Messages and files you have sent to support

• IP address and device type (phone/PC, operating system)
• Browser type and version
• Login time and session duration
• Time Spent on Each Page
• Gaming Activity & Betting History
• Cookies & Tracking Pixel Information

Bangolwin uses your information for the following purposes:

1. Account management: Registration, login, password reset, and account security.
2. Payment Processing: Processing deposits and withdrawals successfully.
3. KYC verification: Verifying age and identity to prevent fraud.
4. Customer Support: Resolving your questions and issues.
5. Security: Fraud prevention and anti-money laundering.
6. Legal obligations: Compliance with regulatory requirements.
7. Platform Development: Analytics to enhance your gaming experience.
8. Promotional Communications: (With your permission only) Sending you offers and bonuses.

Bangolwin does not generally share your personal information with anyone. It may only be shared in the limited circumstances outlined below:

• Payment Partners: To process transactions via bKash, Nagad, Rocket, or bank — only the payment details necessary for that transaction.
• Game Providers: Your session data may be passed to servers of providers such as JILI and PG Soft to launch games — no personal information is shared.
• Legal authorities: Disclosure of information is mandatory when required by a valid court order or a legitimate request from a regulatory authority.
• Technology Service Providers: Hosting, security, or cloud service providers — they are not permitted to use your data for their own purposes.

Bangolwin uses cookies to enhance platform functionality and improve your experience. Cookies are small data files stored in your browser.

• Essential Cookies: Maintaining login sessions and ensuring security. The platform cannot function without these cookies. They cannot be disabled.
• Functional Cookies: Remembering your preferences (language, theme). You may disable this at any time.
• Analytics Cookies: To understand how many people visit each page. This information is not personally identifiable.

You can manage or delete cookies at any time through your browser settings. Please note that removing essential cookies may cause some features to stop working.

Bangolwin employs industry-leading technology and processes to keep your data safe:

• SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
• Encrypted storage: Stored sensitive data (passwords, payment information) is always kept encrypted.
• Two-Factor Authentication: Additional verification required for suspicious login attempts.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Staff training: Only authorized personnel may access specific data.
• Data Center Security: Hosting with physical security and 24/7 monitoring.

Every Bangolwin member has the following rights over their own data:

• Right of Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your information be deleted after your account is closed.
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Right to Data Portability: You may request a copy of the information we hold about you.
• Opt Out of Marketing: You can opt out of promotional messages at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

Bangolwin strictly prohibits providing services to anyone under 18. We do not knowingly collect any information from minors.

If we discover that a minor has created an account using a false age, that account will be immediately closed and all associated data will be deleted.

Bangolwin may update this Privacy Policy from time to time — due to changes in our services, applicable laws, or technology. Before any significant change, we will:

• We will post a clear notice on the platform.
• We will notify you via your registered email or mobile number (for major changes).
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated policy.

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Live Chat: On the platform at any time — average response time 1–2 minutes
• Email: [email protected] — responses provided within 48 hours
• Data Rights Request: Submit via support — processed within 30 days

Your trust in Bangolwin is our most valuable asset. We promise — your information will always be handled securely and with respect.